Refund policy

Return, Exchange & Shipping Policy

This policy outlines our guidelines for returns, exchanges, quality control, shipping, and subscriptions for domestic (U.S., Puerto Rico, and Hawaii) and international orders.

⚠️ All Sales Are Final

All sales are considered final once payment is completed.

Customers are responsible for:

  • Reviewing ingredients and usage instructions.
  • Consulting a healthcare professional regarding interactions.

Exceptions:

  • Verified incorrect or defective products.
  • Verified quality control issues.

Resolution may include replacement, store credit, or refund depending on availability.

U.S. ORDERS

1. Incorrect Items

  • Contact within 7 days with photos and order number.
  • Verified cases receive a free replacement.

2. Damaged Items

  • Send photos within 7 days.
  • Verified cases receive free replacement or credit.

3. Adverse Reactions:

  • Refunds not available for dissatisfaction.
  • Adverse reactions reviewed individually.

🌎 International Orders

  • All sales are final.
  • No exchanges.
  • Only issues verified before dispatch may qualify for credit.
  • Damage caused by transit, customs, or heat does not qualify.
  • Customers must cover import fees.
  • Claims must be reported within 7 days.

🚚 Shipping Policy

Shipping Conditions & Claims

  • We use third-party carriers.
  • Shipping fees are non-refundable.
  • Issues caused after dispatch are not eligible unless verified as internal errors.
  • Customers must provide accurate addresses.

🧪 Quality Control

  • A QC case will be opened as needed.
  • Customers may need to send photos, lot numbers, or return the product.
  • Resolution varies by case.

💳 Subscriptions

  • Recurring charges apply.
  • YSubscriptions are non-refundable once processed.
  • Cancel/modify 72 hours before billing by emailing [email protected].

📧 Contact Us

For assistance or to submit a claim, please contact our support team:
📩 [email protected]